Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the arena. This includes but is not limited to: proactively booking business into the arena, building and maintaining relationships with tenant teams, appearing for various marketing and public relations events both in-house and around the community. Supervision is also exercised over management who directs various sections in day-to-day operations. Responsibilities also include evaluation of current organizational administration, procedures, policies, and programs in order to recommend improvements.

This role will pay a salary of $110,000 to $140,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Assist the General Manager in planning, directing and managing the day-to-day operations of the arena including sales, marketing, public relations, finance, event services, operations, housekeeping, maintenance, safety and security
Position will proactively work with the General Manager to book events into Wells Fargo Arena.
Assist the General Manager in representing the facility at various events, meetings including but not limited to: television or radio interviews, public relations events, speaking engagements, venue tours, and other community or Polk County functions.
Create and maintain solid relationship with all tenant teams (Iowa Wolves, Wild & Barnstormers); specifically in event coordination, marketing and any operational areas
Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with department directors in developing departmental operating budgets and revenue projections
Select, train, motivate and evaluate direct reports; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Work with department directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Develop and implements programs, policies, and procedures for the arena
Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, security, telecommunications, IATSE and other sub contractors)
Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc)
Participate and lead various interdepartmental project groups, special projects, including task forces and post-event cleaning fundraisers
Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
Establish and maintain effective working relationships with staff, facility stakeholders, facility users and business partners
Provide excellent customer service assistance to internal and external clients

Bachelor’s degree or better from an accredited college or university with major course work in Business Administration/Management, Marketing, Sports Management, Facility Management, Public Administration or related fields
Minimum five (5) years experience of increasing responsibility in professional public assembly facility operations management
Minimum five (5) years of direct supervisory experience at the Director level
Demonstrated leadership skills and ability to achieve quality results with a minimum of resources
Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements
Superior customer service and interpersonal skills
Ability to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
Ability to communicate clearly and concisely in the English language, both orally and in writing
Possession of, or ability to possess a valid driver’s license
Knowledge of EEOC, FLSA, OSHA, ADA and other employment regulations
Excellent organizational skills, detail-oriented with ability to handle multiple assignments
Must have a demonstrated ability to function in a fast paced, high-pressure environment
Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
Proficient computer skills including Windows, Outlook, Word, Access, Power Point, and Excel.
Superior Sales and Marketing skills
Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements